Ange Pet Salon is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au By using the website, you agree to accept the Privacy Policy. If you do not agree to the terms of this Privacy Policy, you should not use the website.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: name and contact details (including residential, or business address, delivery address, email addresses, phone and facsimile numbers); pet ownership details, shopping habits and preferences and details of products and services you have purchased from us; marketing preferences, including the type of marketing materials you wish to receive a the method of delivery (email, SMS or other); and if you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.
We collect personal information from you directly, when you visit our Ange Pet Salon Boutique locations or our Online Store. This Personal Information is obtained in many ways including direct from you during conversations with our team members (in person, by phone or electronically);when you communicate with us during special events or promotions; when you access and interact with our website www.angepetsalon.com.au, social media and publications, from other publicly available sources and from third parties; and when you make a purchase or complete purchase orders, registrations, requests or applications for our products, services or loyalty program (in person, by phone or electronically). We don’t guarantee website links or policy of authorised third parties. If you apply for employment and complete forms applicable to the recruitment and selection process, we will collect your personal information through that process. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Ange Pet Salon will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Anonymity and Pseudonymity
You have the option of not identifying yourself, or using a pseudonym, when dealing with us (where this is lawful and practicable for example, when making an enquiry or purchasing products from our retail stores). However, in certain circumstances, if we do not collect personal information about you, we may be unable to provide you with the products and services you have asked us to provide.
Policy Updates
We reserve the right to make changes to this privacy policy from time to time. Any changes to the privacy policy will be published on Ange Pet Salon’s website. We encourage you to periodically review the privacy policy for the latest information on our privacy practice.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Ange Pet Salon
939 Whitehorse Road, Box Hill VIC 3128
Email: info@angepetsalon.com.au
Tel: 03 9890 2135 or 0431 061 573